Inconsumercomplaints.com » Internet & Web » Review / complaint: Airtel - Cancellation and Bill | News #66783

Airtel
Cancellation and Bill

Hi,

I had an Airtel internet connection (Account No: 15660275) with telephone number 01145685361 which we installed when my son was in India for some time. Since he was the only one using, after he went back to Japan, we decided to cancel the connection. So I made a call to Airtel customer care on 10th of May. It was received well and I was told the connection will be removed in a weeks time. I was told that an executive will come to collect a cheque of my dues pending and engineer would eventually remove the connection in a weeks time.

I received a call from one of their executive after 2-3 days asking me to keep the connection for which I said no as it was of no use. Then they suggested me to transfer it to someone I know (Ownership transfer), for which I asked them to give me 2 days time so that I can ask my relatives if anyone was interested. Meanwhile the executive said he would keep the cancellation open for that 2 days. Since no one was interested I asked the executive to cancel the account when he called back 2 days later. He said in a weeks time the engineers will come to collect the instrument and the cheque.

No one came for the next 2 weeks so I called again and asked the status. The executive on the phone told me it will be done. Till 30th there was no one at my house so I called again and to my surprise the man on the phone told me that their executive came to my place and I asked them to cancel the cancellation process. I was a blatant lie. If they claim I ask them to please provide the proof.

I thought maybe the reason for this was since I have not paid the outstanding bill of Rs.999. So I went and paid. At last after a month they came to pick the instruments.

Now I am being given another bill. I simply do not understand why does it take Airtel 3 months to disconnect an internet connection. Is it to make another one last bill so that they can earn and torment the customers. Please let me know.

Regards

R.M Gautam

Ph:9899395195


Company: Airtel

Country: India   State: Delhi

Category: Internet & Web

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