I have booked one internet connection from Airtel on 13th Dec. My Form number is 2566437.
Executive (Arjun 9717433356) has taken Rs. 1000 for one broadband connection and one additional phone line.
Since that day there was no update from their side on the status of this connection, i was the one who kept on following up with them. Ultimately on Saturday (18th Dec.) I got a call from Mr. Satish for the wiring, he then came at around 4.00 pm and after wiring he told me that the engineer will come in half an hour for the installation. After waiting for 2 and half hour I then call Mr. Arjun again but there was no response and i kep on waiting for the engineer. Then around 7.30 pm Arjun told me that he is not really aware of the situation and will try to get the update for me. There was no result still and I kep on waiting for any updates from their end. Then I got another Person contact details from Mr. Arjun, his name is Vikas 9717786055, who told me that due to some technical problems engineers would not be able to complete the installation today. SO AFTER WAITING FOR MORE THEN 4 HOURS I GOT THE ANSWER BACK THAT INSTALLATION CANNOT BE DONE TODAY.
On Monday (20th Dec) one person came for the installation and he only come up with one broadband connection WHEREAS I HAVE ALSO PAID FOR ONE ADDITIONAL PHONE LINE, and Mr. Vikas said that we have one line at the moment but we will get you the other phone line by next day.
Now today (22nd Dec.) i called him again and now he is saying that we do not have the update for the new line.
This was the most worst case I have ever seen and the amount of harassment and losses due to this problem. It was a clear indication that apart from irresponsibility, they have cheating us in a big way. Changing the statements every time I called them. i am still in shock and does not really know what to do of this suffering which i am getting from a well renowned company like Airtel.
Kindly look into the matter very urgently and seriously. Waiting for the advise further.
Saurabh Gupta
(0) 98 7164 1461
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