Dear Friends,
I am posting this as due to AIRTEL worst customer service. Here is my case…
I have filled the enrollment form on 2nd Feb for AIRTEL BROADBAND CONNECTION through customer care executive – Mr Pramod, made a cash deposit of Rs.500/-(which as per the normal process would be adjusted through first bill).
Mr. Pramod committed that Airtel Broadband connection will be installed on 3rd Feb positively by evening. On 3rd Feb received a call from Mr. DIGVIJAY (customer care executive) that there are some technical up gradations, so will not be able to install it on 3rd Feb and committed that it would be installed on 4th Feb. I though it’s a reasonable thing to wait for 4th Feb.
On 4th Feb called up at AIRTEL Customer service provided them my CEF number, they advised that the details yet not updated I there system. Again called up Mr. Pramod for the same he advised that AIRTEL engineers are on the way for installation, waited for next 1.5 hr – 2 hrs but no one came at my place. Then again called up Mr. DIGVIJAY, when I gave him a reference of a call that he made to me on 3rd Feb informing about the reason that he gave me related to technical up gradation, on this he completely refused that he hasn’t made any call to me and was very rude talking to me on phone. He then gave me another reason that my connection number has not yet come as due to some Bar code problem.
I still don’t understand what the hell has happened to AIRTEL customer sevice. A bunch of frauds sitting at a customer care department who blames customer that he is telling lie.
Friends think twice before going for any AIRTEL service.
Abhinav……..
0 comments