Dear Sir,
I am very old customer of airtel (Saurav Sharma), my landline no : 01145614241, but in last few weeks the service I am gettting is awful, I am feeling shame to say that "I have airtel connection".
I start from beginning, On 6 June1, I receive a call from airtel executive (Ankit) who tried to offer me Airtel 999 broadband plan, I like the offer and told him to start this plan immediately but he replied that this plan will be effected in your next billing cycle.
I told the guy that I need this plan immediately so give me some time to think but on 11 June I offically made a request to airtel that I need this plan in my next billing cycle which start from 17 June.
Afterthat I call several times to airtel to confirm that my plan will be migrated on 17 June and everyone told me that "yes your request under processing and will be activate on 17 June" (you can verify call recording details if don't trust me) Even on 17 June I called again then one of lady airtel executive said that "Sir, I had activated your plan, please turn off your modem and switch on back after 5 min, you can use your migrated plan." That Sucks to me again.
I think if airtel not able to fullfill their commitment & their employees giving false statement then airtel should not be in this business.
This is not the end, I am still hoping, so i called again on 18 june and launch a complaint "47789304", where airtel executive told me sir, "this is a probmen at our end and will be fix in 24- 48 hours, so i have to wait till tuesday,
Now, 21 June when i called airtel, i got a ridiculous answer from airtel executive that "due to technical reason my plan was not updated, so they will activate my plan in next billing cycle which starts from 17 July"
Could you please help me to know that what action should i take against airtel or any person who is responsible for this delay.
Regards
Saurav Sharma
9811678233
Regards
Saurav Sharma
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