On day 17 of July I met with the sales executive Srinivas (9491159692) and he came to my house (ANAND RESIDENCY, HOUSE NO. 10-5-38, FLAT 602, MASAB TANK), and there I gave him the money for my WIFI BROADBAND CONNNECTION (1500 RS for the Wifi Router and 800 Rs for one month with MAX 7 GB connection= TOTAL 2300 RS, with free installation).
I was given this application number: HY299995. He promised me that the day after, someone from the installation department would come to my house and get the installation done. The day after nobody called me so I called Srinivas again to ask him about the status of my installation... he told me "tomorrow 100%", so I waited. The story repeated every day until day 24, when I first called the Customer Care Department of Airtel and I placed a complaint against Srinivas (Complaint number 1382540), because most of the days he didn't pick up the phone, and when I phoned him from another number, he was shouting at me when I was talking, didn't let me talk at all and kept on saying that "tomorrow the installation will be done".
Since then, I have been calling the customer care department for asking when they were going to come to do the installation, because time was running and I already paid... I even tried to tell them that I was going to place a complaint against the Consumer Court to see if they cared and finally do the installation, but didn't work at all, and they only told me "tomorrow before 6 pm"... and like that, every day.
Until they came on saturday 30 of July two guys from the installation department and did the installation but brought a normal modem and not the Wifi Router that I paid for. My Airtel landline number was 4040110017. The installer was Modu (8978002259) and didn't feel like working, so when I told them to go and bring me the Wifi Router, they said "tomorrow we'll bring it" and I replied "why not now? It's only 5 pm", and they answered me with a bad face "no, tomorrow 100 %"... I'm still waiting. Internet only worked for 4 hours, because the morning after I woke up and tried to connect and it was not working and it has not worked since then. The monday after (day 1 of august) I phoned him from another number and he replied me "I will call you back in 5 minutes", and also I'm still waiting for that call.
For the entire week I have been calling the customer service telling them that I wanted to Cancel my subscription and that I was officially going to place a complaint through the consumer's court and they were again telling me that in the following 24 hours I would have my problem fixed. I tried to cancel my subscription many times during the week but they were please asking me to give them one more day, until last friday day 5, that I gave them the last chance, until 9 pm. Nobody ever called to fix my problem, except for 2 people from Airtel that called me to ask if I wanted a new connection, and I replied that I already had one but I needed my Wifi Router that I already paid and my connection activated but none of these 2 things happened.
Finally, on saturday 6 of august, on the morning, I called them to finally cancel my installation and they gave me this number: 1885162, and they told me that within 7 days they would come to my house to pick up the cables, the modem, the landline phone and everything that I already have packed, and they also told me that it would take 45 days to give me my money back... I hope it's earlier than that.
I have tons of complaint numbers, like for example 1684382 or the one I placed above... I really need my money back, the total 2300 Rs, because the installation was never completed and I never had my Internet connection active (only 4 hours), and I'm very very unhappy with this company... I wish I never called them, because I wasted every day waiting for them and they never showed any intention to help me in any way and they have been lying to me everyday with the constant "tomorrow tomorrow".
Please kindly take care of this complaint and I wish I can finish with this nightmare as soon as possible... Thank you.
Fulgencio Miguel Cervantes Franco
8106033127
0 comments