Our airtel complaint no. 1875866/application no. 263224
We have applied for airtel broadband on 7th july to one of the airtel executive and paid Rs. 500/- on the same day. He told that some new server upgradation is going on, so you will be getting the connection on 11/7 and out going calls will be activated from 15/07. On 11th we called that executive Mr. Shivakumar regarding this and we were informed that still the process is going on, please wait for 2 days. Again after 2 days we called him, he told still it will take 2 more days and he will come and do the installation after 2 days. We waited then made a call again to him, he said some its over, our engineer will come today evening by 4 to 5 pm and do the installation. He didnt come. Next day we called and enquired about this, he said I am outside the office, after reaching I will check with the engineer and will give you a call. We waited. But no call. Then we called on the same day evening by 4 pm, he told he is on the way, he will be there by 6 pm. He didnt come. We called Mr. Shivakumar but he didnt pick his phone. Next day again we called, for 2 to 3 days he didnt attend our call. Then I think he forgot our number, so he attended the call on the fourth day by mistake. Then we asked him, why you are fooling us like this, he said no, defenitely tomorrow you will be getting it. Till 22nd this game was goi ng. Then we called airtel customer care and checked with the application no., and came to know that our application was rejected due to the reason that there is no feasibility in our area to connect airtel broadband (Mathikere, Bangalore) on 16/07 and your amount will be refunded by way of cheque by courier within 10 working days from the date of rejection.
We waited upto 26/07, we have not received the cheque. Then next day we called customer care and again gave all the details, they said the same details, and cheque will be sent to you.
After that on 28th July we called Mr. Shivakumar and asked about our application status. He said tomorrow the engineer will be coming and installing. We got frustrated with the airtel services and shouted him that yoiu are lying us, already we got the information from the customer care that it was rejected. Then he said no I have reapplied again for that connection with my own money, you can give me back after receiving your cheque from our company. Again we waited, but no use.
Then we called the customer care and spoken with Mr. Manjunath, manager, he said the same answer after half an hour discussing the big story as detailed above and with 8 to 10 working days you will be getting the cheque and disconnected the phone in the middle of the conversation. We waited till 16th August no response from the airtel, no cheque. 16th evening we called the customer care and gave the complaint no, they told please call after 2 hours as the server is down, we cant download your application. Then today i.e. 17th august we called one Ms. swetha attended the call and told that they could not trace the details of our application, we got angry and asked her to connect to the manager, but she said line is busy I will ask him to call you back, but we refused that and asked to connect her manager, but he connected to another executive Shiva, he again said that you will be getting a phone call from our manager within 2 hrs, i.e. now the time is 10.15 before 12.15 and if you didnt receive any call you can call to the direct no. 08041115338 to make a complaint. But we havent received any call from teh manager or even from the customer care. We called to the given no. to make a complaint buit no body was there to attend the call. We are verymuch disappointed with the airtel.
Is there any possibilty to get our refund amount back at any cost or it is waste of money, time and energy.
After making so many calls from mobile to airtel boradband customer care landline 080 44444121, and wasting so much money only we are making the compliant.
Please help us.
our complaint no. 1875866/application no. 263224
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