Airtel
Descripancy in bill

Hi Sir,

Needed your attention towards the below issue which is pending with artel since a month. No action is taken against the company and no notification were given to us despite of making repeatative calls and complaints registered in customer care. Every time they close the query case without informing us. In last 1 month we made around 6-7 calls for the same issue and also followed it up via mails, but sadly no move was made towards this.

reference no. 2322272 & 2582204

While registering our grievances we have already made it cleared that without solving the query we are not going to pay the bills, but despite of that we are receiving calls for the same

here is the description of the complaint

I have down loaded my bill for the period from 17-6 to 16.7.2011 which

is for Rs. 826/-. In this connection it is stated that I have already

registered my complaint vide reference no. 2322272 which is still

pending for clearance. The main issue is that there is discrepancy in

bill amount. On perusal of details of DSL usage, it is noticed that on

3rd & 4th july excess amount on a/c of DSL usage has been shown. In

this connection it is further stated that as per my existing plan

there will be no charges from 20.00 hrs to 8.00 hrs and the timing of

down load has been shown 17.56 & 19.54. It is not understood how

withing 5 minutes huge down loading can be undertaken. It is showing 1GB of download in 4mins. There is

discrepancy on both the dates and need your attention on this point.

You may also see my past accounts where in my monthly bill is around

Rs. 495/-. Even I am unable to utilised the free calls and down

loading.

There is one more points to invite your attention that

grivances are not resolved from your end and it is closed from your

end without any intimation to customer which is not proper for a

reputed company like you.

It is therefore requested to kindly look into the matter and

resolve my issue and discrepancy pointed out above may be rectified at

the earliest under advice to me.

Also despite of clearing mentioning in the complaint that till this is resolved we won;t be paying the bill incuding the late fee but in this month's bill again the late fee hasbeen charged. We are ready to pay the actual usage amount. We need airtel to provide us the complte breakup of the bill.