Hi Team,
DSL No: 01294177641
Concern Related to Broadband Billing.
Previously my plan was 2Mbps Unlimited @ 1299.
I have raised a request to change my Plan to 512 Kbps 3GB @ 449 plan on 7th July as assured by Airtel customer care executive i was not supposed to get the old rental for the month of July and August. The Plan got changed to the requested plan on 21st Aug in the system because of the system up-gradation as mentioned by the Airtel representative.
I have not been informed about the case that the plan will not get changed to the requested 512 Kbps plan on 8th Aug because of the technical difficulties. Now when i asked that i have received the same old billing of [ Rs-1433/- Rs-1433/-] ]for the two months [ July and Aug ] then i am made aware that because of the technical difficulties the plan did not got changed to the 512 Kbps plan on 8th Aug.
Why i am held responsible to pay the bill for these two months because of the technical difficulties from Airtel end, as i requested to change the plan on 7th July. Please initiate a waiver of the bill generated for July and Aug.
I am associated with Airtel since Jan. I feel this is not the correct way to handle loyal customer.
Please revert ASAP, i do not want this to be escalated further.
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