It is brought to everyone's notice that airtel is not responding to customer requests as is evident from the following case of mine.
1. I requested by submitting a written application at Sector 12, Faridabad Airtel office for closure of my account no.1626226 vide SR 2821362 on 24.8.2011.
2. Account not closed and a full bill for a period of 11 Aug 11 to 10 Sep 11 was sent.
3. I repeatedly telephoned for closure of my account as requested but in vain. Only they provided a customer interaction number of that particular date.
4. Today on 28.9.11 again, I submitted my request at Sector 12, Faridabad Airtel office for closure of my account no.1626226 mentioning the above facts, vide SR 4803704.
There are similar problems experienced by some of my friends/relative whether broadband service or mobile service or billing.
Recently they have started giving bill amount with paise without rounding off 50 paise or more to the next rupee and less than 50 paise to the lower rupee. Strange, while it is clearly mentioned by them at page 2 of bill under Consumer Information:
If the fractional amount in your total bill is more or less than 50 paise it will be rounded off to the nearest rupee.
About 2-3 months back it was not so... Anybody taking action for their fraudulent procedures/inactions/billing and consumer harassment.
Ushma
H.No.4, Sector 10, Faridabad-121006
(Phone: 98105 87004/99101 52152)
Email: [email protected]
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