Hi,
I got a broadband connection from Airtel on September with the Rs 699 plan with broadband usage cap upto Rs 2000.I paid Rs 699 in advance and I was told that this will be reduced in the first month bill. But I received my first month bill with Rs 2053 after the reduction. It did not have any of the mentioned plan reductions. I got confused with that bill and I contacted Customer Care but there was no proper reply from them. I asked them to cancel my broadband connection but they replied that it would be done only if I pay the amount, how can I pay triple the amount than my plan amount. From October the broadband line has been barred and I could not access the internet. I was keep on asking the Customer Care about the cancellation of my line..Still there is no proper action from their side. Suddenly I received a message in my Mobile saying that the total bill amount is Rs 5760!!! The connection was barred from October…The cancellation was not initiated when I requested and still I am receiving the bills just as they have not cancelled my connection.
Please look into this issue and take necessary actions. I am interested to continue the connection if there is proper explanations and reductions in the additional amount which was added to my broadband account ..
Landline Number For which Broadband was used 04442835074
My Contact No 9500060221
Contact Number Of the Airtel Executive Who Explained about The Plan 9840790875
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