Airtel Broadband New connection (App No: 419927, Ref No: 80315656)
I have filed a New Airtel Broadband connection with your Agent Srinivas(8686950270) with
Application No: 419927 and Ref No: 80315656 on 21-May-2012.
I paid the amount(Rs799) to your agent Srinivas on 21-May-2012 and he told that within 48 hrs airtel connection would be installed at my residence.
I got a call from airtel on 24-May and took appointment for 26-may between 10-11 AM. But on 26-May no one showed up or called me.
I waited all the day but no one called me. I called back Customer care on 27-May followed up with them. I called Srinivas and he told there might be shortage of cable at Madinaguda, so it might get delayed for 1 or 2 days. Daily when I call Customer care, they are replying that they have escalated and some one will certainly call me. But no one showed up. Even customer care have escalated and told that they have raised a complaint on this issue.
The Airtel agent switched off his mobile and was not responding and customer care doesn’t have enough information to tell me what is going on.
As per airtel agents initial words, within 48 hrs I must get my connection.
But now it is more than 2 weeks and I am still waiting for the broad band connection.
May I know when I will be receiving my connection and also why there is so much delay in providing connection to me.
Is it true that airtel doesn’t have cable?
I have already paid Rs.799 expecting within 2 days, but it didn’t happen. Who is going to compensate for this delay?