I’D PURCHASED ITEM NO.200788876106= Ainol Novo 7inch Mars HD Display Android 4.0 4.0.3 Tablet Cortex A9 1GB RAM 8GB (200788876106) ON 21 JULY 7 MADE THE PAYMENT IMMEDIETLY BY ICICI BANK DEBIT CARD (PAISA PAY ID 31670941474).
THE SHIPPING DETAILS AIRWAY BILL NO.1546890892 WERE SEND TO ME SAME DAY BUT NOTHING WAS & IS DELIEVERED TILL TODAY.
MY DAUGHTER’S BIRTHDAY WAS ON 30TH JULY. I KEPT ENQUIRING THE COURIER DTDC MS SARITA DAILY ON MOBILE SINCE 24TH JULY ON HER NO. 9322609256 BUT SHE ALWAYS ANSWERED THAT NO SUCH SHIPMENT HAS ARRIVED TILL 30TH JULY (PROBABLY SOME CYCLONE IN HONG KONG…) ALSO THE GIVEN LINK OF TRACKING IN EBAY EMAIL OF SHIPMENT DETAILS ALWAYS FAILED.
FEARING THE DELAY I TRIED TO CONTACT THE SELLER ON MOBILE 8291553037 WHICH ALWAYS WENT UNANSWERED SO I SENT EMAIL REQUEST ON 27TH JULY TO THE SELLER ‘JAIN EXIMS’ AT [email protected] REQUESTING FOR TIMELY DELIEVERY BEFORE HER BIRTHDAY BUT NO RESPONSE GIVEN EVEN TILL DATE.
FEELING CHEATED & HUMILATED I ALSO EMAILED TO EBAY BUT AGAIN NO RESPONSE.
ON 29TH JULY (DEADLINE OF DELIEVERY OF ITEM) IN REPLY TO AUTOMATICALLY GENERATED EMAIL FROM EBAY I ASKED FOR REFUND FOR NOT DELIEVERY OF ITEM.
AGAIN NO PROPER RESPONSE.
THEN ON 3RD AUGUST MY EMAIL SHOWED NEW EMAIL THAT YOUR REFUND HAS BEEN PUT ON HOLD DUE TO SOME PROOF SUBMITTED FROM SELLER BUT AGIN NO FURTHER DETAILS NOR ANY RESPONSE FROM EBAY
I TRIED CONTACTING EBAY THROUGH EMAIL BUT NO RESULT NO RESPONSE.
THEN ON PHONE ON 6 AUGUST AGAIN I WAS ENSURED TO RESOLVE MATTER IN 24-48 HOURS BY 3 PARTY CONFERENCE CALL BUT NOTHING SUCH HAPPENED TILL DATE. I RECEIVED A CALL FROM EBAY ON 7TH AGAIN CONFIRMING DETAILS & AGAIN NO RESPONSE SINCE THEN
THEY KEEP YOUR PHONE WAITING ON HOLD FOR 25-30 MINUTES, THEN NEXT 10 MINUTES TO REPEAT & THEN CONFIRM YOUR & TRANSACTION DETAILS & FINALLY LEAVE YOU WITH PROFESSIONAL ADVICE- MR X WILL CONTACT & RESOLVE YOUR MATTER IN 24- 48 HOURS. WHICH NEVER HAPPENS
ON CHAT THEY WILL END THE SESSION ABRUPTLY OR WITHOUT ANY RESPONSE
ON EMAIL; DON'T EVEN EXPECT A BLANK RESPONSE OTHER THAN THE COMPUTER SYSTEM GENERATED ONES.
THAT'S MY EXPERIENCE IN LAST 15 DAYS FOR FEES OF RS. 6000/=
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