This is with reference to my credit card statement registered on my name PRADEEP KRISHNA GHADIGAONKAR Card number 4339481409648066
3to 4 months back, I got a call from Barclays office and they offered me the membership of Priority Circle at no cost whatsoever. They also informed me about the benefits of the membership. I also asked them whether there are any charges for the membership, whether annual or one time or joining and they informed me that there are no charges for the membership and it is absolutely free.
When i got my bill for the month the statement says "BARCLAY CARD PRIORITY CIRC" and have been charged Rs 5000 . The said charges are totally unacceptable and I have not agreed for any such charges. The telephonic transcript would prove that at the time of announcement of the offer, it was told to me that there are no charges for priority circle membership. One may listen to conversation available
with the bank's records. This is a serious case of mis-selling as I wasn't informed of this charges. I tried contacting you but I wasn't able to talk to anyone as the line was busy all the time.
When contacted their call center they divert us to a priority call center which is handled by very unprofessional and un courteous executives. They are still claiming that they have listened to my call transcripts which confirms my accepting the charges. i want the bank to make this call transcript public, and i want to hear it. If i demand making the contents of the call public, they end up saying its confidential and cannot be shared. This clearly indicates that i have not comitted to any of the charges as claimed by the bank. The Bank is using unfair and unethical trade practices
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