I am a consumer of Bharat Gas vide consumer No.: S-10467 registered with M D Enterprises, 5-Vishal Market, Permanand Colony, Delhi.
I want to draw your attention towards un-respectful and non-cooperative attitude of the dealer and the staff of M D Enterprises, 5-Vishal Market, Permanand Colony, Delhi. I submit my complaint as under:
1) The telephone Nos. 27224950 and 27118559 goes always busy for days altogether and one will not be able to book a refill despite best efforts of days together over telephone.
2) On the 14th or 15th of January’ I went to the agency personally and physically to book a refill/cylinder with my complaint of about non- availability of telephone. I was suggested to book a cylinder through SMS>lpg>52725. I was asked to get registered with them for SMS service to which I happily agreed and offered two mobile Nos 9811644067 & 9211240518 and they assured me that next time I shall be able to book a cylinder through a very simple process of SMS.
3) Now I have been trying to book my cylinder through SMS but to my amaze I am getting a reply that I have not been registered yet for the service yet. Surprising that after elapse of more then 20 days my request to register my self for SMS service is still pending with the agency. And telephone is working to book a cylinder. It is always giving busy tone for the last 3days.
4) When I got to their place on the 15th of January with a request to gather a cylinder from their Godown as I had exhausted my cylinder, I was told that it is not possible as the cylinder can be delivered only after 7 days of booking.
5) On heated exchange of words and a threat to complaint over internet, my cylinder has reached my home before I reached. And even the empty was lifted and replaced the refill without money (which was collected later) from my roof in my absence.
Please help and this agency to behave in business like manner.
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