To
The DE (out door)
BSNL Indiranagar
Bangalore
Sir,
Sub: Faulty Telephone – 25296205 and erratic Internet connection.
Ref: Fault reports made through system provisions.
Docket No. 404 dated 7th August
Docket No. 603 dated 31st Aug.
It is with great displeasure I am writing this to inform you that no effective solution has been given by your department on the malfunction, reported through the fault reporting system operational (dialing 25292198 for the telephone number cited above), of my telephone land line mentioned above.
The malfunction has caused my communication and internet connection, also through BSNL line, not available all these days.
It is also brought to your attention that the internet services are erratic since being provided from your department and it has been observed that the internet connection is not available especially on Saturdays and Sundays in the past.
All dues to the department has promptly been paid in time for the above as per the bills sent to me irrespective of the above.
I believe that an ISO 9001:2000 certified organization cannot treat a customer complaint with so much delay.
Any thing to be done from my side may please be communicated in writing or through SMS to 9448366205.
Also I request you to recommend pro rata reduction in charges applicable to the non working connections.
If this fault can not be set right and lines will not be restored immediately from your end kindly advise me all the proper actions to be followed and obeyed by me to remove from service / disconnect both the landline connection and internet connection.
Kindly acknowledge this letter.
Expecting your reply
ANTONY MICHAEL
Bangalore D21, N A L Campus
06-09 Airport Road
Bangalore 560 017.
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