I got the BSNL Telephone connection and Broad Band connection 4 months back. The price and tariff may be very competitive compare to other service provider in Chennai. To be honest the quality of service is very poor.
My number is 044 23780059
In the month May I have logged 3 complaints regarding the intermediate disconnection of the broadband. The customer care agents just receive my call and they said they forwarded to technical department. After that nothing is happening. Still I am facing the same issue.
I have following points for your kind consideration which will help us to improve BSNL Customer service.
1. They are not giving the compliant number for Broadband Issues.
2. They are not connecting the customer directly to a technical person, if they cannot resolve the issue. They are forwarding and then we have to wait for minimum 2 days.
3. There is not proper escalation matrix available in the BSNL customer care and as well as Chennai Telephone Website.
4. For the SULABH plan in Chennai they are charging Rs.120 with no out going facility. But we are not able to make a call to BSNL customer care also. It would be great if we can make a call to your customer care 1500 from the SULABH plan telephone connection.
5. They are not reduce the rents for the non-working days. In my case at least monthly 5 days i am not able to use internet because of these type of problems.
6. Finally we need a good and technically sound customer care centre for BSNL Broadband.
7. This is not happening not only for me. If you setup active and transparent forum for this you can understand our frustrations.
0 comments