Sir,
I am Ram Dulal China from Kolkata. My mobile No is 91 94320 74383. This is a BSNL lifetime connection. On 22.04.2009 i got magic recharge of Rs 162.00 which is a excel power voucher for getting lower call rates for local calls (@0.30 ps instead of 0.90 ps/call/unit). But after four days (on 26th onwards) I have been charged by BSNL by Rs 3.00/call/unit for local calls (10 TIMES MORE THAN THE CALL CHARGE UNDER THE POWER EXCEL PLAN FACILITY PROVIDED). I tried to contact BSNL customer care. after many attempts when I could talk to the customer care representative, they assured me that there has been a mistake and they will refund me the extra amount charged against all calls I have made for which Rs3.00 has been charged. But even after three days my complain is not attended and still I am getting call charges of Rs 3.00 / local call.
I plea to you to please look into the matter and see that this types of negligence is not done with the customers by the BSNL. Getting back money (as refund to your talk value in your mobile) by BSNL is a dream!! AT LEAST PROPER CALL CHARGES WHICH I AM AUTHENTICATED TO GET IN THIS FACILITY IN MY MOBILE FOR THE PERIOD AS PER THE PLAN MAY BE RESUMED BY THE BSNL AT THE EARLIEST.
I anticipate your kind cooperation and necessary actions in this regard, Sir.
Thanking you
Sincerely
RD China, Kolkata
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