BSNL
Excessive delay in shifting landline/broadband to new place

To,

The Commercial Officer (BKP),

Old Exchange Building, Chiriamore,

Barrackpore, Kolkata - 700 120.

Sub: Delay in shifting of landline & broadband connection (Tel No. – 2502 4175)

Respected Sir,

I had filed a request in Bhatpara Telephone Exchange, vide Service Request No. PHT/S/IE/HU/09-10/0145 dated 04-May-09, for shifting of my existing landline & broadband connection (Tel No. – 2502 4175) from Sundiapara (under Bhatpara Telephone Exchange) to Sodepur (under Panihati Telephone Exchange). Upon contacting the Bhatpara Telephone Exchange, I came to know that the order has been sent to the Panihati Telephone Exchange long back. Then I contacted your staffs in Panihati Telephone Exchange a couple of times in last two weeks to know the status. Each time they assured me that it will be done shortly, but yet to be done. This show the dreadful reluctance and lack of professionalism and accountability among your staffs. I am facing terrific inconvenience for this excessive delay in shifting of landline & broadband connection, as you can understand how important these things are in our life today.

I request you to kindly look into the matter with urgency. A prompt meaningful action will be much appreciated!

Thanking you,

Biswanath Roy