Sir,
i am a subscriber of BSNL post paid connection bearing No. 9436604359 of NE circle II. I had many times requested to deactivate caller tunes since march. The matter of deactivation was periodically checked with customer care centre and they had informed also that caller tunes had been de-activated. However in all the bills, PRBT usage charges is included. This was taken up with customercare, Ao BSNL Kohima (Nagaland) and even complained via e-mail. The lattest complaint was complaint No.(1) complaint No. 18200330908040001 dated on 04/08/09 by e-mail and customer care on 28/08/09 complaint NO. 370 244 . so far no action appears to have taken and in all the bills PRBT charges are included. Therefore i request you to immediately discontinue this faulty billing. I dont want caller tunes any more and pleaz stop.
Further i had requeated to send detailed bills showing the call log of each month. Therefore at least from next month onwards please send details of calls made by me along with the bills
Madhavan. M
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