We have lodged a complain regarding our excess billing for BSNL broadband connection around 2 months back but till now we didnt get any proper response from BSNL. Even it looks they are ready to accept the inconvineance happened at their end.
The application as follows...
So we are very sure about this, the same issue is happening in case of many customers.
Can someone highlight it and do the needful.
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Hello Sir,
This is regarding the verification of the billing amount for the month of October. The billing amount for the same period is really unexpected so we are demanding for a detail clarification for extreme data usage. But for your information one part of the billing amount i.e. voice calls and broadband installation/modem charge is all right.
We are not dedicate/rely on internet so much even though we got the unexpected download/upload usage. So we guess behalf of our knowledge somewhere this data usage is happening else something is went wrong from BSNL. That’s why we want to know the root cause and complete clarification of getting this extreme data usage.
Kindly expedite the process as soon as possible and we are expecting the proper needful at earliest.
We are not going to pay the billing amount for the month of October until unless we will get a clarification for the same issue. Because as we know, we didn’t utilize this much of resource/data. Even if we have logged in to internet for 24hrs continuously, it doesn’t mean that we are downloading data so far. Hence it will not make any sense to generate this kind of extreme usage.
Kindly feel free to get back to us for any clarification.
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