BSNL
Broadband Services

Dear Sir,

I have emailed my first complaint on 3rd of June which as under:

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O/o CGMT,

Telephone Bhavan,

Near Navrangpura Telephone Exchange,

C.G. Road,

Ahmedabad-380006

Dear Sir,

Sub: 079-27439453

The above broadband connection is erratic since last three weeks and I have put up complaints several times but no one is able to guide me properly.

Can you direct me to the correct person please?

Best,

Rajeiv.

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On 14th of September I sent following email:

O/o CGMT,

Telephone Bhavan,

Near Navrangpura Telephone Exchange,

C.G. Road,

Ahmedabad-380006

Dear Sir,

Subject: 079-27439453

I am penning this note after being convinced that your department does not have competitive staff which can handle complaint to customer’s satisfaction.

I have given up all the hope and therefore passing on all my communication to the local newspapers.

Thanks and regards.

Rajeiv

%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%__

I am still dissatisfied with the performance of the braodband services.

The problem:

The internet gets connected and disconnected. For your information I am submitting the ping report:

This is the ping report of today morning at 8:16 am – the first 10 minutes after switching on the internet.

Reply from 209.131.36.158: bytes=32 time=665ms TTL=54

Reply from 209.131.36.158: bytes=32 time=303ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=303ms TTL=54

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=339ms TTL=50

Reply from 209.131.36.158: bytes=32 time=340ms TTL=49

Reply from 209.131.36.158: bytes=32 time=339ms TTL=50

Reply from 209.131.36.158: bytes=32 time=340ms TTL=49

Reply from 209.131.36.158: bytes=32 time=339ms TTL=49

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=350ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=343ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=343ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Reply from 209.131.36.158: bytes=32 time=341ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=343ms TTL=49

Reply from 209.131.36.158: bytes=32 time=343ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Request timed out.

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=308ms TTL=55

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=55

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=55

Reply from 209.131.36.158: bytes=32 time=310ms TTL=55

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=55

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=55

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=55

Reply from 209.131.36.158: bytes=32 time=310ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=55

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=546ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=306ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=303ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Request timed out.

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Request timed out.

Request timed out.

Request timed out.

Request timed out.

I am sure I will receive proper service to resolve the issue. I have also put up the complaint to public grievance cell Government of India, Department of telecommunication and the complaint Registration No. DOTEL/E/01937.

Thanks and regards.

Rajeiv

079-27439453