To start of with, i had made my bill payment for my mobile a couple of weeks ago for which i wasn't given a proper receipt. I was taken by surprise when i saw a piece of paper with the BSNL seal on it mentioning the date, amount paid and the mobile number towards which it was paid.
The BSNL staff incharge gave me an reply that the printer wasn't working properly so they couldn't print me a proper receipt. When i said that i will collect the proper receipt the very next day for other purposes, the reply i got was, "we could not print a duplicate bill for this, we could only print it when the payment is made."
I am still puzzled, was it true that BSNL has an application that does not allow its staff to print a duplicate bill for the mobile services, whereas the same service is been offered for the landline customers with a dedicated queue for it.
Rubbing salt to wound was my next bad experience a couple of days after this, where i had to step into the BSNL office again this time for shifting my landline connection. When i handed them my requisition letter i was refused for acknowledgment, where i had to make my own acknowledgment. I made a photocopy of the same letter where they had marked it received with their seal and the date on it, considering that would help me in my further follow ups regarding this issue. When asked when will the connection be shifted i was told within 4 or 5 days. But two weeks have passed by, yet no signs of the connection being shifted, where i am paying my rentals for the landline and the broad band connection without any usage for almost 2 weeks. Getting really frustrated i walked up to the BSNL office to follow up what was happening with my application for shifting. The responce i got was that the new exchange people (where i have requested for shifting) are responsible anymore and not us. They where polite enough to at least give me the new exchange phone number for further follow up. When i call up on that number, the guy who answered the call asks me all such question which gave me an impression that he hasn't received my application yet, he goes on giving me another phone number saying that this guy will help me out in this regard. It has been 2 days I've been ringing this number for which no one has responded yet. Is this the service that BSNL provides its customers with? It has always been a problem with BSNL when ever and for what ever there has been no proper explanation given by its employee for any delays caused by them. But still i could see hundreds of people queuing with new connection application and some for shifting which includes me. I could see BSNL loosing many of its customers' in the near future, if this will be the quality of service it is ready to provide.
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