I live in Kolkata. I have a BSNL Landline connection (033) 24650247. My phone is Out of Order for approx. 15 days. I had launched a Complaint regarding this and the Docket No. was V5257. Since then I have been lodging complaint every day but no action has been taken so far to rectify the problem. Yesterday when I again lodged a Complaint for the rectification, I found out that my previous Complaint was removed and I was given a fresh Complaint Docket No. ie. V8834 dated 21.10.08. It is surprising that without rectifing my Phone how can they remove my previous Complaint Docket Number. I am really very tired of lodging complaints every day. For about 15 days, my phone is Out of Order. Will BSNL lessen/charge me half of my Monthly Rental for not providing the service for half of the month? When will BSNL take action for rectification of my phone? I am a Senior Citizen and I am facing lots of problem due to the non-working of my phone for so many days. I am really very dissatisfied by the poor service of BSNL. Request you to kindly help me in this matter as soon as possible.
Thanking you.
Sunil Kumar Saha
24650247
Kolkata
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