BSNL Calcutta Telephones Broad Band
Disconnection of Broad Band connection through telephone no 24167478

Respected Sir,

Please refer to my complaint mailed through this route on 23 07 09, reading as under:

" Disconnection of Broad Band connection

Respected Sir,

I am a senior citizen and after retirement, I decided to opt out of the broad band connectivity through my land line no 24167478. In this context, I submitted my application for surrendering the broad band connection to the Commercial Officer, Jadavpur on the 19th March. This was followed by representations dated the 04th June and 14th July all addressed to the same office for disconnecting the service and returning the monthly fixed broad brand charges for the months of April & May respectively. While submitting the last two representation, it was reported from the complaint receiving section that my request for the disconnection has been accedded and the same has been complied with. But inspite of this, the fixed broad band charges of Rs 250/ continue to figure in the bills. I have in good gesture paid the bills and also requested the autorities to refund the same. Howevwe, it is seen from the bill for the month of June, that the the position is yet to be rectfied in as much as the charge of Rs 250/; has yet again been billed. While I have time till the 29th July to pay the current bill, through this platform, I seek your esteemed opinion on whether I should pay the full bill or the amount less the broad band charges. Moreover, I would also like to know when i can expect refund of Rs 500/- paid by me for the months of April & May. Kindly mail your guidance well before the 29th July, as i still want to reatain the land line connectivity otherwise I might think in terms of surrendering the land line connectivity too.

Regards,

Pinaki Sengupta."

In this context, i have, on the 29th July paid the full amount of the bill relating to the month of June. I would earnestly request for refund of the fixed broad band charges for the months April to June 07. Being a senior citizen, I am feeling the pinch of paying This extra amount. Kindly look into the matter.

Regards,

Pinaki Sengupta.