I have used by Debit / ATM card to withdraw Rs. 500/- from ATM of Canara Bank located at Central Market, Lajpat Nagar, New Delhi on 04-09 with the below details:
ATM-1092-9897
Date: 04-10
Time: 13.10
Station ID 01581092
During above transaction I recd. Rs. 500/- but my card has been captured by ATM machine and not recd. back. Immediately I called your customer care no. 1800425600 and they advised that I can collect my Card from nearest branch on next day. Next day I contacted nearest to Canara Bank, Lajpat Nagar Branch but they advised that above ATM machine not falls under this branch but it has been outsourced and your card will be reach to your home branch i.e. Canara Bank, Parliament Street, New Delhi.
When my passbook gets updated, I noticed an illegal / unauthorized transaction of Rs. 10, 000/- as per details below, which is not done my me, as my card has already captured during above transaction only.
ATM-0702-1912
Date: 04-10
Time : 21.
I made written complaint at my branch at Canara Bank, Parliament Street, New Delhi on 09-10 but not resolved yet. I am enquiring at my home branch at regular basis but none of person responding properly to solve out the case.
You are requested to resolve this at the earliest and credit back amount of Rs. 10, 000/- in my above account at the earliest and also confirm the branch where I can collect my Card back.
Thanking you
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