I am DishTV subscriber. I have taken connection in 7/07 for one year under parent-child scheme. I was unable to view DTH sevices from 13/01. I telephoned the call center. My complaint was registered & I was told to contact their dealer regarding the billing. I have taken DTH child connection from Damodar Appliances, Pune on payment of Rs 3000/ . In spite of this services are blocked within six months. I contacted & booked a trouble ticket with call center many times & every time I was told that services will resume from 4- 24 hrs & sevices are not resume till date. I contacted the call center at least 20 times. Every time I was told that there is a billing problem. Problem is from Dish TV side and it will be rectified. First of all getting the telephone no is itself is very difficult, after picking call center was putting me on HOLD for at least 45 min to 90 min. In this process I spoke to different people like Mr Amit, Prabhat, & many people from customer care explaining my cock and bull story and I was told that it will take another 24 hrs for the problem to get sorted. Mr Kamlesh (Dish TV pune ) & Nijoy (CC teamlead) assured that it will be corrected. Since it was not sorted... Every day the same practice is going on... I am fed up of this third class service.
I learned that finally, I have been fooled by DISH TV people that it will be activated within 4-24hrs since 13/01/09.
Till date (15/03/09) all the channels are blocked... I would like to know that after how many months I will get the signals?
I firmly belief that DishTV is taking people for a ride. I SUFFERED MENTAL AGONY FOR their FAULT ADMITTED BY their OWN STAFF. NO QUESTION OF LONG AND HEALTHY RELATIONSHIP. Dish TV is not providing service for charity and I have paid for it. Many times I had to call the telephone on my expense which is not toll free as the toll free lines were busy many times for redressing a problem created by Dish TV.
When I demanded to refund my legitimate amount including the unutilized subscription charges since their service is poor. The answer was negative.
Now I going to register a case in Consumer court against the dealer & Dist TV as I have written document/ proofs against them...
Is anybody having Dish TV escalation matrix, pls provide me
From,
Rahul Bhutada/OM deshpande
9923001317/9850002694
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