DTDC A COURIER COMPANY OR “GUNDA” COMPANY.
WORST EXPERIENCE A CUSTOMER CAN FACE EVER IN HIS LIFE.
I HAD A COURIER SENT FROM PUNE TO BANGALORE SARJAPUR ROAD BANGALORE CONSIGNMENT NOP10061092.
SARJAPUR ROAD KAIKONDRAHALLI HAVE THIS GUNDA DTDC FRANCHISE.
THIS OFFICE HAVE BANGALORE PIN NO-560035 AND MY ADDRESS IS ALSO WITH BANGALORE PIN NO-560035 ABOUT 4KM FROM THIS BRANCH BUT “GUNDA PEOPLE SAY THIS DOESN’T COME UNDER DELIVERY AREA.
AS I KNEW THIS CONSIGNMENT WAS SUPPOSE TO COME I CHECKED AND FOUND THAT IT WAS RETURNED TO MADIWALA BRANCH DUE TO
NO SERVICE. I CALLED AND TOLD MADIWALA BRANCH I NEED CONSIGNMENT THEY PROMISED BY EVENING THEY WILL DO DELIVERY.
AS THERE WAS NO RESPONSE I CALLED AGAIN AND THEY INFORMED ME IT WAS SENT TO CHAMARAJ PET BANGALORE HEAD OFFICE.
THEY GAVE ME ONE NUMBER AND THE LADY PROMISED ME THAT THEY WILL FIND IT AND MAKE ARRANGEMENT FOR DELIVERY.
NEXT DAY AGAIN I CALLED ANOTHER LADY CAME IN PICTURE AND GAVE ANOTHER NUMBER AND ASKED TO CONTACT ONE LADY IN THAT NUMBER.
WHEN I CALLED THIS NUMBER SHE IS ON LEAVE AND MAN IN PICTURE
TOLD ME THAT CONSIGNEMNT GONE TO PUNE.
WITHIN THESE TWO DAYS THERE WAS NO COMMUNICATION BETWEEN SO CALLED DTDC PEOPLE THAT IS WHY IT SENT BACK TO PUNE. DTDC
INFORMED THAT THERE IS NO PHONE NUMBER ON THE ENVELOPE.
I CALLED THE SENDER AND ASKED THEY TOLD ME THAT THERE ARE THREE NUMBERS ON THE ENVELOPE.WHEN I ENQUIRED PEOPLE FROM DTDC ADMITTED THAT EVEN IF AREA IS NOT UNDER SERVICE THEY ARE SUPPOSED TO INFORM CUSTOMER AND ASK THEM TO COLLECT IT.
BUT HERE 3 BRANCHES AND HEAD OFFICE NOT DONE SIMPLE CALL.
FINALLY SENDER AGAIN RESENT CONSIGNMENT TO ME AND IT CAME TO SARJAPUR ROAD ‘GUNDA’ DTDC PEOPLE. THEY DIDN’T DO ANY THING ABOUT IT AND WAS PLANNING AGAIN TO SENT BACK EVENTHOUGH IN CAPITAL LETTER IT IS WRITTEN TO INFORM CUSTOMER AND URGENT.
WHEN I CALLED THIS PEOPLE THEY SAID THAT THEY ARE NOT SUPPOSED INFORM THIS. BANGALORE HEAD OFFICE SHOULD DO THAT BUT HO OFFICE SAY THAT THIS FRANCHISE SHOULD DO IT.
WHEN I WENT TO COLLECT THIS DOCUMENT, THE BUFFOON SITTING THERE ADAMANT IN SAYING THAT HE WILL NOT CALL AND DO WHAT YOU WANT, YOU GO AND COLLECT FROM DTDC HO. BUT I TOLD HIM
THAT I WILL TAKE DOCUMENT, BY THE TIME ONE OF THE GUY PUSHED
ME SAYING THEY WON’T GIVE DOCUMENT. AS I WAS GOOD IN PHYSIQUE HE COULDN’T DO MUCH.
. BY THE TIME SO MANY CAME IN PICTURE AND HE WAS FORCED TO GIVE DOCUMENT.
I AM SHOWING BELOW DOCUMENT TRACKER.
WHAT WE SHOULD DO ABOUT THIS TYPE OF PEOPLE
SHOULD WE TAKE THEM TO CONSUMER COURT AND SHOULD WE FILE
CRIMINAL CASE AGAINST THIS ONE.
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