I booked a cab with Easy Cabs under reference no. AYA18177 on March 14 for pick up on March 15 at 5.30 am to travel from Sohna Road Gurgaon to International Airport Delhi. On 15th morning by 4.30 am, i did not receive their sms giving details of driver and cab no. I called up Easy Cabs, i was told it might have been system error, but the driver is informed and booking is confirmed. Executive also gave me the mobile no. of the driver.
It was 5.15 am and i did not receive any call, when i called the driver on the no. provided to me, he said he had no information of pick up. Got panciked, as i must leave by 5.30, i called back Easy cabs, they kept me on hold for 10 minutes and disconnect the phone. Then suddenly i got a call from another no. telling he is the driver for pick. i gave him the directions and he reached @5.45 am, 15 minutes. Though during the journey to Int'l airport he told me he was parked for almost 2 hours near my residence. I again spoke to Easy cabs and explained the above story, they registered compliant against driver that he arrived late and assured me a call back within 48 hours. i requested for call back after 20th March, as i will be abroad.
On top of this, when i arrived at airport Driver offered me a printed receipt, which had wrong time [it was of night time] so i returned it and asked to make a manual receit. Driver charged me Rs. 530 for a distance of appx. 24 kms, which in normal case should be Rs. 412 [ 360 52] including toll tax.
But Easy Cabs, smart customer support Executive called me when i was in Singapore on International Roaming. i asked to call back after 20th, but they never called back. then i called Easy Cabs again on MArch 25 to find out the status of my compliant. to my surprise, i was told by Executive Radha, she could not find teh reference no. any way she assured of call back, but so far no call till March 26 5.15 pm.
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