Inconsumercomplaints.com » Miscellaneous » Review / complaint: FLIGHT - INDECENT BEHAVIOUR AND NO ACTION | News #224611

FLIGHT
INDECENT BEHAVIOUR AND NO ACTION

The Chairman/CEO

Kingfisher Airlines Ltd.

Dear Sir,

I had been a regular customer of yours as I undertake my travel using your airline always. The courtesy and response shown by your staff on board and at airport are the catching points which forces one to prefer private airlines over the old master Indian Airlines.

However today’s incident has actually shattered the iconic image of your airline in our minds. Today I had been traveling vide your kolkatta – Mumbai flight No. IT 514 – Seat No. 18C and to my surprise despite additional security checks today at kolkatta airport involving your officials also, there was one passenger in row 17 who had boarded the flight and was excess drunked and could smell also as was sitting near to him.

Immediately after 30 min since when flight had started, the subject passenger, well dressed in suit and age group around 30-35 yrs, started shouting and within few minutes undressed himself taking out his shirt completely and also walked naked (upper half) upto the first seat of executive class. During the next 2 hrs, I along with other travellers had to carryon the disturbing journey and was expecting that once the flight lands, the passenger should definitely be handed over to police custody for indecent behavior.

After the flight landed I along with other passengers were evacuated and was waiting to collect my luggage. Just that moment I saw the person proceeding towards exit door of airport along with his hand baggage but moving with vibrating steps as was still under drunk effect.

This casual treatment from a pioneer airline was never expected which claims to give high profile customer satisfaction.

I think this journey has opened my eyes and horizon as to why old players and public sector airlines like Indian Airlines/ Air India are still superior since they don’t cover the mistakes and take stern action over issues which are assigned maximum priority.

To garner volumes, private sector airlines do ignore and try to hide such indecent behaviour of customers.

Such examples will definitely re-occur considering casual approach to problem as witnessed today.

I think this would have been my last journey by your airlines expending 9000/- for an uncomfortable journey and culprit being allowed to go scot-free.

Even public sector companies like Indian Oil, if found that their customers (retail outlets) are undertaking adulteration, the same are banned and operations closed.

Private players like you need to take lessons from your public sector counterparts.

A very sorry state of affairs indeed.


Company: FLIGHT

Country: India

Category: Miscellaneous

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