I had purchased a Swift ZXi car and taken delivery on
2007 jan 4th from RNS Motors Bangalore using loan from HDFC Bangalore.
After a severe accident happened on 10-07 in vellore, on the way to
Chennai, i had given my car in maruti service center vellore
operated by GANESH CARS. My RC Book and driving license of driver was
burned partially in the accident.
Communication problems between Ganesh Cars and TATA AIG Insurance surveyor
forced us to get the car repaired. Even though the loss was major,
tata-aig denied our request for total loss stating that total repair
liability does not exceed 75% of the IDV value.
- IDV value of the car was Rs - 4, 79, 000
- Total repair cost is Rs 4, 47, 326.00
- Resale value of our car after repairing is Rs- 2.6 lakhs (according to
maruti pre owned cars - Mandovi Motors Bangalore)
Car was delivered on 21-02 after SEVEN MONTHS and 11 DAYS by GANESH
CARS which made a GREAT LOSS to us. Initially we were told that car can be
repaired within 2 months time. I had called GANESH CARS very frequently
and they were giving false
updates about the car. According to TATA AIG surveyor work started in
swing only november last week. Finally I needed my car for my marriage
preparations. So I strictly warned them that I will take my vehicle and
repair in bangalore, If they do not deliver the vehicle on 31st Jan. They
agreed to deliver on 31-01 and they faxed me a letter stating the
same after my continuous request. But they failed to deliver on 31-01
also.
After the delivery, we did a checkup for the quality of repair in RNS
motors Bangalore. That revealed that there are some rusted components in
the car. Chassis has started rusting already because car was kept outside
the showroom in extreme weather conditions for long period.
There is another part to our sad story. Because of communication problems,
Tata AIG was not ready to pay for certain parts which were replaced by
GANESH CARS. They did not bear the cost of 1 door, 2 wheel rims, and dash
board
panel as they blame Ganesh cars responsible for that. Initially total loss
estimate was given by GANESH CARS, but it was not accepted
by TATA AIG insurance.
AGAINST GANESH CARS, VELLORE
- Car was in maruti service center "GANESH CARS, VELLORE" from
10-07 till 21-02
- Full tank petrol filled by us before accedent was lost. They gave a
silly reason saying that petrol got evaporated
- Given false promises every time I approached ganesh cars for delivery
date.
- Finally GANESH CARS promised me to delever the car on JANUARY 31ST
2008 which did not happen.
- Post repair check reveals that chassis started rusting and there are
other components in the car which are rusted.
- The trust with the car performance is low because of the quality of
repair is low
Consequences : -The promised time period of repair got extended by more
than 5 months.
-For 7.5 months, we had to simply pay the car loan EMI without enjoying
the comfortableness of having car. Now resale value of the car is less
than total repair cost.
-Post repair check reveals that chassis started rusting and there are
other components in the car which are rusted. In-fact car battery had to
be replaced with-in 3 months from repair period
- The trust with the car performance is low because of the quality of
repair is low
-Great loss of money and time period and tension and mental torture faced
to retrieve our car back.
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