WRONG PRODUCT SENT
ORDERED FOR Anjali LX Roti Tawa 285mm, Product code 39717 HS18 Price Rs 517
GOT DELIVERY of Anjali Roti Tawa Small Low Calorie Cookware, Size260 mm, Price on carton Rs 375.
Kindly send me Anjali LX Roti Tawa 285mm, Product code 39717 HS18 Price Rs 517 and get the wrong Anjali Roti Tawa Small Low Calorie Cookware, Size260 mm, Price on carton Rs 375 returned.
Further as per my conversation at the time of registering the complaint no 2099481, Mr Pankaj stated that as I have made earlier purchases from Home shop 18 and due to the terrible inconvenience caused to me for the wrong product Anjali Roti Tawa Small Low Calorie Cookware, Size260 mm, Price on carton Rs 375 as an customer delight measure he would be sending me Gift Coupon worth denomination of Rs 1000 Rupees One thousand only.
Please arrange for sending me the gift coupon number via email or gift coupon along with despatch of Anjali LX Roti Tawa 285mm, Product code 39717 HS18 Price Rs 517 for which payment has been made by me via cash on delivery on 7th October.
On following up on 13th Oct 09 I was informed by homeshop18 that gift coupons with minimum purchase of Rs 2500/- would be sent to me.
Do you feel that giving a GC with a minimum purchase value will excite an irate customer who has been delivered a wrong product. Would request you to get the basics of sales correct, if you want to delight an irate customer you should send him gift coupons for the value of his purchase without any conditions, after which on a latter date you can send gift coupons with minimum purchasing value as it will serve both the customer and your sales target fulfillment.
Product (Anjali LX Roti Tawa 285mm, Product code 39717 HS18 Price Rs 517 for which payment has been made by me via cash on delivery on 7th October.) replacement still not recieved.
EXTREMELY POOR SERVICE FROM HOMESHOP18
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