UNSATISFACTORY SERVICE BY THE DEALER ACTIVA
To,
The Customer care Manager,
Honda Motorcycle & Scooter India Pvt. Ltd.
Plot No. 1, Sector 3
IMT Manesar, Distt. Gurgaon
Haryana - 122 050.
Phone: 91 - 124 - 2290911-19, 2290926
Fax: 91 - 124 - 2290891, 2290890
Sir,
This is to inform you that, i had purchased an ACTIVA scooter from one of your authorised dealers M/S Navsarjan Motors, Bharuch, on 4th Dec under registration GJ16 AK 7397, There is a start up trouble since last 3 months I complaint about this to the dealer and nearly 2 months back and he advised to contact dealer of Battery who has given warrantee. we have approached the dealer (Battery) for 3 times and every time the dealer of battery - after recharging the battery billed for RS 30 and informed that there is not an issue of battery but threre seems to be problem in your scooter (activa) Again today we have approached M/s Navsarjan Motors Bharuch and after checking he told us to contact agin Battery dealer no doubt his representative also came with us. Now the Battery dealer said that there is problem in Battery and the Battery will be replaced after 15 days.
I expalined my worry that without battery I can not drive in City area or at Night (in croweded city horn is must and in night without battery it almost impossoible to drive without full lights.
I asked about email Id of M/s Navsarjan Motors on ph no 02642 225657 the person in charge given me mail id as " www.hond2wheelers.com"
They are not informing correct email id as well as they do not know the difference between email id and web site.
We request honda motors to educate dealers abt this
Darshit Maheta Bharuch
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