Hi,
I have purchased "HP Compaq C773TU" laptop on 16th April and it came with one year warranty. suddenly after 8 months it started troubling, it shutsdown automatically while working. When I contacted the HP service center, IndiraNagar, Bangalore on 13th Dec. the service engineer said that the problem is with the MicroProcessor fan and its heatsync. So, he adviced me to leave the laptop there and assured me that they are going to replace the faulty part with a new one and give it to me.
Today morning (ie, 22nd Jan. 2009. -after 1 month 10 days) i received a SMS from HP stating that, the laptop is repaired and i can collect it from them. When I went to collect it, I came to know from the service engineer that they haven't replaced the faulty part and simply they have cleaned the fan and fixed it and he said that the problem is resolved. But the actual thing is, the problem is not fixed and it is still shutting down automatically.
When I questioned him why the part is not replaced, he answered that the part is not available that is the reason they have not replaced it. I felt i am cheated.
Since almost one and half months the HP service center people keep on saying me that they have requested for a new part and the laptop part will come with in 10 days and they keep on saying this when ever I called them for the status. Atlast when they didn't get the part, they simply closed the case and tried to cheat me with the faulty one.
The case no which is raised against it at HP Service center is "2604648768".
I have also raised an online complaint in HPs portal on 3rd January but they didn't even respond to that. The Case no of the same is "CCHSAP184540".
This is the kind of worst service HP is providing in India. I want proper justice for this. Please help me and do the needful.
Thanks in advance,
Ashok Kumar Paul,
Maratha Halli,
Bangalore - 560037
India
Mob: 9886028474
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