HP Gas
Not replacing the washer of the cylinder

Hi,

We are consumer of HP GAS- Venkateshwara Agency, MES Road, Bangalore-54, with consumer number 626435.

The washer of the delivered cylinder is slightly bigger and the regulator is not fitting properly on the cylinder. Gas starts leaking if the cylinder is fitted like this. so, I called up to the agency and asked to send some service person with a new washer. 2-3 days I am calling the agency continuously and asking for the service and they are not rendering any service towards this. If we call again they are asking us if nobody has come for the washer replacement.

Is this the way of giving service to the customers... that too for the critical problems like gas leakage? Aren't they keeping track of the service calls?

We have stopped calling them and we are not able to use that delivered cylinder and we are using the private one.

Can you take some action on this and guide us how to go ahead with the already existing cylinder which is having bigger washer?

Hope a needful action is taken on this on the agency staff.

thanks

Rajani