My Customer No.is 610334 and I was having two domestic gas cylinders of HP Gas. I was supplied by distributor M/s. SUPER GAS SERVICE, Poonthi road, Trivandrum-11 with Dealer code 96424-0. On 06.01.09 my empty Gas cylinder was stolen from the carshed of my house. The same was reported to Police Station closeby at Medical College P.O.on 06.01.09 itself. On 28.01.09 S.I of Police issued a certificate that enquiry was conducted but no clue could be found and enquiry is continuing. Later, on 14.8.09 S.I issued a certificate that the cylinder could not be located and the same was irrecoverably lost. The Dealer refuses to accept the certificate stating that in previous cases such certificates with D.D for one gas cylinder was rejected by HP. He insists that penalty has to be given even if police certificate is given. Kindly advice on the procedure to be followed in such cases.
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