Dear Sir/madam,
I had a health insurance policy with u, wen i met with an accident and there were few foreign parts planted in my body, i used your insurance and the coverage was not sufficient, so i walked in to one of ur branch and requested to increase the sum insured, but the branch misguided me saying that, they will not be able to increase the sum insured and they told me to purchase a new policy with them, with higher sum assured and they also told me that as i already have a valid insurance with the same company all my personal details, dob and my case history will be transfered to the new policy where in i can use the new policy to implant the foreign parts out of my body. So the company gave me a new insurance policy with all the same details with a higher sum assured and the branch was aware of my accident and trauma, the branch misguided me stating that i can ignore on the old one and use the new one in future to use it to remove the foreign parts. But where in now TTK has rejected my pre authorization stating that this problem was there in me before i took the insurance. The branch did not transfer my details correctly when my 1st policy was also with them with the same name and details of my accident, when they gave me a new insurance wen the old one was valid. I am unable to use the 2nd insurance given by u to claim for removal of parts. I was misguided and the old insurance and the new insurance was not linked
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