I did an online recharge of Idea number 9948047827 for Rs. 301 on 31 May. As per the tariff shown in their website, the Rs. 301 recharge is valid for 30 days with a talk time of 186 to 198 rupees. After making the recharge I received a message that the recharge is successful and the amount got debited in my bank account. Surprisingly I did not get any amount credited to my number. I called the customer care immediately and spoke to about 2 to 3 representatives who could not give me the right answer. Ultimately the call was transferred to their floor leader Ms. Babita. After our discussions, she (Babita) assured me that the amount will be reversed to my account within 24 hours. Subsequently i called upon the customer care for about 4 to 5 times. Every time a new person lifts the phone and after knowing about the case, they assured me that the case will be taken up with their higher officials. Till today (17 June) nothing has happened. Neither I received my money nor the recharge was successful.
In my view, it is cheating. In case if I am correct, please let me know the procedure to proceed further. Alternately if I can lodge a complaint with the consumer forum, please let me know the same.
(I have the recharge success report, transaction id and the online tariff sheet (shown on that day) saved to my desk)
Regards,
Krishna
9848073940
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