Inconsumercomplaints.com » Miscellaneous » Review / complaint: IFB - Poor service response - Washing machine | News #306055

IFB
Poor service response - Washing machine

I bought a IFB 6kg senator washing machine in Sept. However, the machine was first used in October, when I moved to my new house. The machine immediately had a water leakage problem during the spin cycle, which was reported to the customer care. It took IFB about a month to finally rectify the problem which they did by replacing a part - the tacho.

The machine hardly ran properly for a month, when another problem appeared. The MCB started tripping as soon as the machine reached the spin cycle.

Another complaint was lodged with the customer care on 20 dec. An engineer visited in the first week of Jan and said that the motor had some short circuiting and had to be replaced. On the 14 of Jan, the complaint ticket was closed by IFB stating that the problem was resolved.

On calling the IFB customer care, I was told that they cannot reopen the ticket and can only create a fresh one. A new ticket was raised and I somehow managed to contact the area service manager for Faridabad after calling repeatedly for a couple of days, who assured that the problem would be resolved immediately.

I got a call from the service center that an engineer will be reaching with the motor on Saturday - 17 Jan. However, just when the engineer was supposed to come, they called again that the motor was dropped and damaged, so they would be getting a new one and would not be fixing it on 17th.

This after the problem was reported nearly a month ago. The area manager - Mr. Paras also was not reachable.

I would now like to return the washing machine given the highly unacceptable service quality and response of IFB.


Company: IFB

Country: India

Category: Miscellaneous

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