Dear Sir,
This has reference to my complaint registerd with IFB regarding washing machine for servicing / replace of parts which worn out and machine was not functioning. I have registered complaint with IFB customer care center on June 10 through telephone (04439004321). My compliant number is :3128801. The executive attended the machine on June 12 at 8:30am. He informed that the part has to be replaced. I agreed for the same. He said will revert in an hour regarding the availability of the part. But, he didn't call yet. I called the customer care center again on June 12 and the J.S. Engineers, service center franchisee for IFB at (04442823217). But there is no proper response from the service center. I repeteadly called the Customer Care center regarding no revert from service center. The Customer Care Executive informed that he will arrange for a call back. But there is no revert from IFB. I spoke to IFB Customer Care on June 15, 16, 17 and informed would file a case in consumer forum if there is no revert. But, till now (June 18 at 13:30 hrs) there is no revert from IFB. Though my machine is under AMC since Jan there is no single service has been done by IFB till date.
Hence, we request the Indian Consumer Compliant Forum to take necessary actions towards IFB for poor customer care and non maintenance of the machine under AMC.
Thanking you.
Sincerely,
Sivakumar Rajendran
Plot No: 61/A24, Sakthi Towers,
Gandhi Road, Velachery,
Chennai - 600042
Mobile: 919884371321
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