I have been facing a lot of problems in my IFB front loading washing machine since the past 1 year.
=> No.1). 8 odd months back I called up the service center for this darn company, as the machine was making an UNUSUAL NOISE... that is the way you know that a problem is soon going to occur...
They sent somebody from their one and only service center in GANDHINAGAR (GUJARAT)... The person supposedly "checked" and said there is no Problem.
A few days later, after that service person said there is no problem, the Machine BROKE DOWN. I called up again and again the IFB people sent the same person... Now he said the TUB HAS BROKEN- INR 4000/- to be spent!!! FINE... I said so be it... So I got the tub replaced... But Its ONLY SIX MONTHS AFTER THAT... the machine BROKE DOWN yet again!!!
=>No. 2.) Here starts a new story... now its about a month. For 10 continuous days we call up the service person... and NOBODY Turns up... On the 11th day the person comes... tinkers with nothing and goes... Again I call up EVERY DAY FOR A WEEK or so and finally when the person today came... he being a service person... could not "get" as to what the problem is...
The Machine Motor spins perfectly... but he says there is a problem with the motor... then on second thoughts he says..."It could be the heater, We will replace the Motor and the Heater-
COST INR 4000 "... To Hell with this Gimmick... These IFB People just want to sell their spare parts... Extremely low standards of after sales service...
Today I talked to the Area Sales Manager Mr. Rajesh Das... He wants us to be PATIENT as he will talk to the dealer... and get back... Is this some kind of a COLLUSION Between the dealers and the company IFB to fool their customers.!!!
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