My complaint:
I bought SENATOR 6Kg cost rs 23, 000at Viveks, Indiranagar, BangaloreThis machine is only 1 year old. It has suddenly stopped working now and after 1 month of lodging complaint the engineer came and dismantled the whole machine telling that most of its major parts including the motor are all spoilt and has not turned up. Everytime I enquire with the customer care they say that they close the ticket based on the engineer's feedback.
I am so frustrated with their service. My machine is lying dead and they do not seem to care to repair. When I asked the engineer to replace with a new one as its under warranty, he explains of a new rule that machine can be replaced only within one month of purchase. When I spoke to customer care to confirm the same, that engineer in front of me scolds that executive and tells him of this new unheard rule.
I am desparately seeking justice and want such irresponsible people to be punished for not doing their job with sincerity. They do not seem to care after selling a mchine.
The engineer's name is RAFIQ.
The customer care Supervisor's name is Tausif.
Please help me...
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