Indane
Non delivery of gas cylinder and ill treating customers

Sir,

I'm residing in 28, bavapet st, kanchipuram. I possess a Indane gas connection no:1839 from your Distributor, Sri KAmakshi GAs Agencies, Kanchipuram. I was delivered one Cylinder on 9-7. I was asked to book next cylinder not before 30 days and the cylinder will be delivered within a week. The next cylinder I booked on 28-8-08 i.e., after 50 days. Now it's more than 40 days and till now I didn't receive any clynder from the distributor. We have walked in many a times to your dealer's outlet at mettu st, and could not receive any proper answer from them and the counter girls over there give some irresponsible answers and behaving as though we stand as beggers before them. At last a week back they asked us to go to the godown and check there. When we went there the godown incharge asked us to ask the delivery person who will come to our house.

I really don't understand why these people are acting like this:

1. Are Indane customers walking into Indane distributor outlets are beggars? Are indane sales girls not bound to answer us properly?

2. Is it the duty of the customers to run from pillar to post to get a cylinder for the already existing connection? Or does an Indane customer has to stand at his residence entrance to wait for the indane delivery boy to come and ask him on the status of the booking. If it's so, does Indane gives distributorship to a person who is having no office at all?

I sincerely doubt, if even after 50 days of we booking, we are yet to receive the cylinder means, That cylinder which was booked for us must have been sold to any Hotel with an extra cost.

Kindly look into this issue seriously and help us to get our cylinder delivered at our residence without any further delay.

Also it's my sincere request if you could induct some code of conduct for the staff of such distributors.

Hope this mail will solve the problem. Kindly inform us of the action taken against the distributor for making a customer to wait soo long and ill treating his messenger by words.

Thanks and regards,

C.Santha Lingam

99400 31233