Indane
IRREGULAR SUPPLY OF DOMESTIC GAS SUPPLY

Dear Sir/Madam,

CUSTOMER ID:41604 NAME: UMA MAHESWARI R

We are suppose to received gas as per your company norms 21 days and our due date last month 10.09.2008 and inspite of several call to Distributor they have not supplied upto 23.09.2008 before 1.30 p.m. When I asked them they say they don't have stock and ask us to make complaint to IOC Customer Care and I made a complanit to you Customer Care at 2.40 p.m and your representative (Mr. Karthik) say it will be delivered before 5 p.m and subsiquently they have delivered. In the receipt they have mentioned the Order Date 12.09.2008 booking date 10.09.2008 but they have delivered on 23.09.2008 and the delivery man also mentioned in the Book stating that expected delivery date 10.09.2008 but delivered on 23.09.2008. They have already delayed 42 days. Now we have made booking on 11.10.2008 and the Delaer say it will be delivered on 13.09.2008. But till date we have not received and we have enquired you delaer and they say we will take booking of today and they will delivered the Cyclinder within 10 days. Due think is it reasonable? Your dealer purposly delaying the supply beacuase we make complanit to IOC. It is mean your customers are not make any complaint to IOC and if they make they will punished. In such case why your people publishing ad in New Papaer to request people to make complaint if the delivery delayed. What is the fun in issuing such kind of Ad. Now I understand that your dealer is not in your control and you are in dealers control. For you information your customer care Telephone nos are simple useless becuase your try 2 days and we will get one time.

Plase inform whether your dealers is in your control or not?

If you don't replay for the mail I will assume that you are not interested to solve the proble and henceforth we will not make any complaint to you.

Thanking you,

P.NARAYAN

NOTE: Please note that this connection is in my wife name. After receiving the new connection I too received a letter from IOC in my name for new connection but I have surrendered the second connection to IOC.