Iam holding indane gas connection (single cylinder) from JAI HIND ENTERPRISES, MANNARKKAD, PALAKKAD DISTRICT, KERALA .My consumer number is 30863.Iam residing at vattammannapuram, Edathanattukkara. As the agency never attend phone calls, it is usual practice for many of us to book through post as our area is nearly 30 kms away from the agency. We have no other agency nearby. And this agency delivers gas cylinders only once in a week. I had sent a post card on feb, 21 for booking. On enquiry I was told that the same has been booked on feb, 27. On 6/5, after many attempts I got response from the agency that they have sent the cylinder and it will be delivered on the same day. As the gas suppliers dont deliver it to each of the houses in remote areas we have to wait near the bus stop. And on that day I waited from 11 am till 5 pm near the bus stop, and between these hours I had been contacting the agency but there was no response. Iam 67 yrs old and undergone a cataract operation recently and had been advised to take one month"s complete rest. I and my wife are staying alone and our children are far away. The quality of servicing is really below standard and strict action is to be taken against them.
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