Indane Gas
Unnecessary s

Dear Sir,

I had approached M/S Anuj Indane, Saffron Towers, Fatehgunj, Vadodara, on 18-03-08, and subsequently on 19-03-08, for a new connection of Indane Domestic (14.2 Kg) Gas Cylinder. They say that it will cost me around Rs 4700/- for a single cylinder connection. When I asked them that how they are charging so much when the same costs around Rs 2500/- or so. There reply was that you will have to take Gas Stove, Regulator, Gas tubing, and Gas stove lighter along with this connection and hence the price is so much. In the same premises it was displayed that it is not mandatory to take Gas stove along with the gas connection. When I pointed out the same to them then they asked me to talk to their boss "Mr Anupam Gupta". I asked Mr Gupta about this and also my inability to buy a new gas stove as just three months back I have bought a new gas stove. He said that its Indane company's policy's that a customer who has to take a new connection has to buy a gas stove along with it. On my asking about Company's Concered Person's name and address with whom I can file my complaint against this malpractice, he told me to approach Area Sales Manager of Indane who sits at Apna Market, Alkapuri, Vadodara.

Now as per the Indane company's policy, I will again have to spend money on the Gas Stove, Gas tubing and Gas lighter which I have already got and that too only 3 months old.

My anguish is that when it is not mandatory for the consumers to buy the above mentioned articles along with the new gas connection then how such a big company (Indian Oil Corporation)(Fortune 500) can force its customers for the same?

This is full violation of the law.

With this I asks India Consumer Complaints Forum to please give me their full support

(1) against such blackmarketing and illegal trade practices followed by none other then Government Companies and

(2) also help me in getting Gas Cylinder Connection through proper channel and without any improper boundations.

I hope soon necessary action will be taken by the authorities against such type of illegal trade practices and also punish the people who are involved in this.

Jai Hind