Ref: Consumer No: 12763, with M/s. Rajesh gas Agency, Madhavram, Chennai.
With reference to the above I have to bring the following to your notice.
Since more than a year I am receiving the cylinder within 12 to 15 days from the date of booking.
Especially in NOVEMBER I have received my cylinder after a MONTH. When I enquired, I am getting replies that cylinders are not supplied in time and other answers. This is continuing
every time I booked for my LPG cylinder.
Presently I have booked for my LPG cylinder on the 3rd of this month and understood that the cylinder will be supplied within 10 days, i.e. on the 13th. From that date when I tried to call the agency on the phone I could not get connected, but receive an recorded tone saying ALL THE NUBERS ARE BUSY. After trying minimum 20 time at the closing time the phone rings, but no staff is answering.
Today I could get connected after 27times, at the last moment, i.e.4.56 pm. and one of the responsible staff answered that she have already given the bill/receipt to the delivery persons, but till this date I have not received the LPG cylinder due to me. Further your boys are very reluctant in delivery the cylinders unless they receive the tip of Rs. 25/-. As the telephone charges are comes around to a minimum of RS 20/- to 30/- while enquiring the delivery of the concerned LPG cylinders booked.
In these circumstances I am being forced to change then relevant agency like Dhana Lakshmi Gas Agency, which is near to my residence, or otherwise I have to take legal procedure for this irrelevant, reluctant irresponsible maintaining procedures of the agency
Further after all these grievances you are insisting us to book the cylinder only after 21 days after
the receipt of the present cylinder which we are received after 25 days of booking.
Further I request you to book my next cylinder immediately as the delivery of the same take place
after a minimum of 20 days.
Hence you are advised to look into this and do the needful changes in your maintaining procedures. I expect your reply to this letter at the earliest date.
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