Indian Railways
Self booking parcel

Dear Sir,

I, Soni Pathak, travelled from Happa to Madgaon by train no 6337 Ernakulam Okha Express on 16 Aug 09 with PNR No 81311009 . I did as elf booking of some of the household item of mine bearing bill no C693033. The parcel was supposed to be offloaded at Madgaon station. But that was not offloaded. On non-receipt of my self booked parcel I contacted Mr B M Pujari on 18 Aug 09 at 0930 hrs at the parcel office, Madgaon. He assured that the item will be delivered in 04 days. But the same has not yet been delivered to me, after several enquiry also I am not getting any information and help from the Konkan Railway Staff.

In view of the above I request you to please guide me on what step should I take to get the parcel and what is the procedure to file a case against the Konkan Railways in the Consumer Forum to address my problem

For this kind act of yours I shall ever be grateful to you

Thanking You

regards

Soni Pathak