Complaint / review / scam report
Indian Railways

It is to complain with deep pain that IRCTC Tatkal online (e-ticket) reservation process is of no use with session getting dropped or unavailable during initial hours of it s opening period.

Virtually every time you try to book in the morning at 8:00AM, the login session will either drop almost instantaneously with errors such as "service unavailable", “failing to load” entire page and intermittent disconnection problems etc. Surprisingly access to all sites other than the works okay during this initial period of Tatkal e-ticket reservation.

More to the surprise, suddenly after some time everything starts working fine, but only to know that all tickets have been waitlisted by that time. Since this is not one time or isolated incidents but is being faced daily by all the internet users who attempt to book online through IRCTC reservation website, I feel that there is some kind of nexus to prevent people from their rights of equality otherwise how come booking of the tickets across the Railway Reservation Counter Terminal and through Travel Agents is possible.

Are there any “priority levels” service assigned in the software developed for Computerized Train Ticket Reservation System?

It seems that IRCTC servers are not able to handle heavy load. It’s high time that Indian Railways should upgrade the servers as now almost all are using IRCTC to book tickets and it is one of the Indian site which gets maximum number of hits.

Is there a nexus between agents and IRCTC as it is learnt that these agents have some program to book Tatkal tickets which is scheduled to run during 8 to 8.15AM and it keeps running during this time until all their tickets are booked.

The authorities concerned are to treat this alarming situation / major inconvenience to public and take immediate remedial measures on “top priority” probing the reasons for the online ticket booking failures.
Author: Satya

Offender: Indian Railways

Country: India   State: All India

Category: Miscellaneous


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