Dear Sir,
I have booked reebock fitness kit on telphone no.011-40502424 of india today book club-india shop on 31/01 vide Booking ID 770020967 and make the full make payment by credit card Rs.3199/- and give the full particular of my son where the product deliver i.e. B-44, Arjun Nagar, Gali No.7, Near Safdarjung Enclave, New Delhi-110029and Telephone No.011-46028647.telephone attend by Md. Priya. She says material will reached in 2 to 3 weeks. But I confirm on 22/02 she say it will reach upto 26/02. But on 28/02 again I contact the above telephone no. Mr. Prashant is attend the call and he say that your product is return back due to refusal, I am shocked and asked him to give me the detail of the courier but he refused, again on 01/03 I contact on telephone Mr. Lalit is attend the call and I request him to give the courier name, consignment No. and contact No. first he refused I asked him to contact the call to your supvisor or senior than he give me consignment and courier name i.e. Blue Dart but not give the telephone of courier. I take a telephone of customer care from courier boy he gave me the number 011-66111234 than I contact they say that company has given the address B-44, Arun Nagar, New Delhi. and telephone no. 40028647 instead of the above address they refuse to send the consignment. The consignment hand over to the Blue dart courier on 07/02 vide consignment no.43563824150 and return by courier on 19/02 and co. enter in their on 26/02. Till date I have not received the product I have contact on telephone supervisior Mr. Jitender Thakur, Mr. Vishal and Mr. Wazim Khan and other call centre attendant. All say the products will reached within a week. I asked Mr. Jitender Thakur please cancel my order I have booked and refund my money but he refuse. I also complanit through executive vide complaint no. 4546 dated 01/03 and 31956 dated 22/03 but reply received or communication. The staff is say they are customer care but where is the customer care they do. They neither inform me nor drop a letter of return the consignment by the courier.
You are requested to look into the matter and do the needful and compensate me for delay the products and interest of my credit card.
With regards,
Vinod Kumar
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