Maruti Suzuki India Limited - Authorised Maruti Service Centre taken extra amount for not doing job.
Dear Sir,
I have taken my Car (AP11K2643) on 11 July to Indo Japan Service -Maruti Authorized Service Station in Bhubaneswar for Battery replacement and Door glass repair. They replaced the Battery and also Glass regulator for which they charged (cost of items labor charge for replacement). I have paid Rs 4330/ (Rs 4300 through ATM Card and Rs.30/- through cash) for which they have given duplicate bill without mentioning invoice number/dealership authorization number, etc. When I saw the bill in which they metioned Rs 400/ for periodic service charge. I said that you have not did any thing except washing, even oil was not replaced, carburetors were not checked, than why you have charged this. He said that your vehicle is washed for which we have charged Rs 400/- When I requested for original bill, they refused to provide the bill instead he was returning Rs 100/ to me. The bill which was given to me even was not having Job Number, bill number. I said we do t need money, we need original receipt for communicating to Maurti India Limited for their information. I also requested that please give me Maruti service authorization number for which he also refused to provide.
Kindly look in to matter immediately and also appraise me whether Indo japan Service, Bhubaneswar is your authorized service dealer or not so that legal action may be initiated against the firm.
I am waiting for your early action in this matter.
With reagrds
Dr A K Mishra
Directorate of Research on Women in Agriculture (DRWA)
Bhubaneswar
Mob: 09938424708
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